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Terms and Conditions of Use

Effective Date: 1 July 2025
Last Updated: 1 July 2025

1. Acceptance of Terms

By accessing and using the Civicore website and services (the "Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Service Description

Civicore is an AI-powered service assistant designed to help UK local councilors and Members of Parliament automate routine constituent inquiries. The service uses artificial intelligence to provide immediate, accurate responses to common questions by accessing official government information sources.

3. User Obligations

Users of the Civicore service agree to:

  • Provide accurate and complete information when registering for the service
  • Use the service only for legitimate public service purposes
  • Not attempt to circumvent or disable any security features
  • Comply with all applicable laws and regulations
  • Respect the intellectual property rights of Carderra Limited and third parties

4. Intellectual Property

The Civicore service, including all content, features, and functionality, is owned by Carderra Limited and is protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

5. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the Service, to understand our practices regarding the collection and use of your personal information.

6. Service Availability

While we strive to provide continuous service availability, Carderra Limited does not guarantee that the Civicore service will be available at all times. We reserve the right to suspend or terminate the service for maintenance, updates, or other operational reasons.

7. Limitation of Liability

To the fullest extent permitted by applicable law, Carderra Limited shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of the Service.

8. Indemnification

You agree to defend, indemnify, and hold harmless Carderra Limited and its officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees arising out of or relating to your violation of these Terms or your use of the Service.

9. Termination

We may terminate or suspend your access to the Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

10. Governing Law

These Terms shall be interpreted and governed by the laws of England and Wales. Any disputes arising from these Terms or the use of the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect.

12. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

Carderra Limited
128 City Road
London, United Kingdom
EC1V 2NX

Email: info@civicore.co.uk
Phone: 0333 339 0043
Company Registration Number: 14061262