By accessing and using the Civicore website and services (the "Service"), you accept and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use the Service.
These Terms constitute a legally binding agreement between you ("User", "you", "your") and Carderra Limited ("Civicore", "we", "us", "our"), the owner and operator of the Civicore Service.
Civicore is an AI-powered service assistant designed to help UK local councillors and Members of Parliament automate routine constituent inquiries. The Service uses artificial intelligence to provide immediate, draft responses to common questions by accessing official government information sources.
Key Features:
The Service is provided as a productivity tool to assist public officials in their duties. All AI-generated content is provided as a draft only and must be reviewed, verified, and approved by the User before any official use or communication.
To use the Service, you must register for an account. You agree to:
The Service is available only to:
We reserve the right to verify your eligibility and to refuse service to any individual for any reason.
The Service is offered on a subscription basis, with monthly or annual billing options. Full details of current subscription plans and pricing are available on our website at https://civicore.co.uk/pricing.
New users are eligible for a 7-day free trial period commencing from the date of account registration. During the free trial:
All payments are processed securely through Stripe, our third-party payment processor. By subscribing, you agree to Stripe's terms of service and privacy policy. We do not store your full payment card details on our servers.
We reserve the right to change subscription fees at any time. We will provide at least 30 days' notice of any price changes affecting your subscription. Continued use of the Service after a price change constitutes acceptance of the new fees.
As a user of the Civicore Service, you agree to the following usage restrictions:
You must not input into the Service:
AI-generated content is provided as a draft only. You agree that:
You agree not to:
Where you use AI-generated content in official communications, you should consider declaring this in accordance with your local authority's policies on AI usage and transparency.
The Civicore Service, including all content, features, functionality, source code, algorithms, trademarks, and logos, is owned by Carderra Limited and is protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.
You retain ownership of any content you input into the Service. By using the Service, you grant us a limited, non-exclusive, royalty-free licence to process your content solely for the purpose of providing and improving the Service.
Subject to your compliance with these Terms, the AI-generated outputs from the Service are licensed to you for your use as a draft response to constituents. However, we make no warranties regarding the accuracy, completeness, or reliability of such outputs.
Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the Service, to understand our practices regarding the collection and use of your personal information. By using the Service, you consent to the processing of your personal data as described in the Privacy Policy.
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
WE DO NOT WARRANT THAT:
The Service is not a substitute for professional legal, medical, or financial advice. You should consult appropriate qualified professionals for such guidance.
To the fullest extent permitted by applicable law:
Carderra Limited shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenues, data, use, goodwill, or other intangible losses resulting from your use of the Service.
In any event, our total aggregate liability to you for all claims arising from or relating to the Service or these Terms shall not exceed the total amount you have paid to us for the Service in the twelve (12) months preceding the claim, or the sum of £100, whichever is greater.
Nothing in these Terms excludes or limits our liability for:
You agree to defend, indemnify, and hold harmless Carderra Limited and its officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable legal fees) arising out of or relating to:
You may terminate your account at any time by:
We may suspend or terminate your access to the Service immediately, without prior notice or liability, for any reason, including but not limited to:
Upon termination:
While we strive to provide continuous service availability, we do not guarantee that the Civicore Service will be available at all times. We reserve the right to suspend or terminate the Service for:
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or the use of the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. Such notice may be provided by:
Your continued use of the Service after any changes take effect constitutes acceptance of the revised Terms.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Carderra Limited regarding the Service.
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign these Terms without restriction.
These Terms do not confer any rights on any third party, except as expressly stated.
If you have any questions about these Terms and Conditions, please contact us at: