Frequently Asked Questions

Civicore is an AI-powered service assistant designed specifically for UK local councilors and Members of Parliament. It automates the process of responding to routine constituent inquiries by:

• Receiving queries through a simple form system
• Using AI to search official government sources for accurate information
• Delivering responses within seconds via email or WhatsApp
• Providing feedback mechanisms and meeting booking options

This allows public officials to focus on complex issues while ensuring constituents receive immediate, accurate responses to routine questions.

Civicore uses GPT-5, the most advanced AI language model available, trained specifically on official government sources and documentation. Our system:

• Sources information directly from official government websites
• Cross-references multiple authoritative sources
• Provides citations and references where appropriate
• Includes feedback mechanisms to continuously improve accuracy

While no system is 100% perfect, our accuracy rate exceeds 95% for routine inquiries, and complex cases are automatically flagged for human review.

Civicore offers transparent, affordable pricing designed for public sector budgets:

• Local Councilors: from £39/mth for a Starter plan, £49/mth for a Pro Plan and £99/mth per month for an Elite plan - Net cost to councillors can be £0.00*
• Free 7 day trial All out plans come with a free 7 day trial.
• Members of Parliament: £895 per month - Net cost is £0.00*
• Access our Demo: Try our service using our Demo site for as long as you like. When you are ready we can create a custom solution for you and your borough

*Important: These fees are fully reimbursable through official expenses as they enhance communication with constituents, making the service effectively free for public officials. Local policies may vary - check with your council.

Civicore is designed for rapid deployment with minimal technical requirements:

• Setup Time: A demo takes no time at all. Check the demo link on our website
• Integration: Works with existing email and WhatsApp systems
• No Training Required: We send you a link to share with residents directly or post it on your website/social media pages
• Support: Complete onboarding and ongoing support included

Subscription service that are customised to a councillors specific borough are available within 24hrs.

Civicore excels at handling routine inquiries that typically consume significant staff time:

• Local Services: Bin collection, council tax, housing applications
• Government Benefits: Universal Credit, pension information, disability support
• Planning Applications: Status updates, process explanations, requirements
• Public Transport: Timetables, routes, accessibility information
• Healthcare: NHS services, GP registration, appointment booking
• Education: School admissions, special needs support, funding

Complex cases requiring personal attention are automatically flagged for human review and meeting scheduling.

Data security and privacy are our top priorities, with enterprise-grade protection:

• GDPR Compliant: Full compliance with UK and EU data protection regulations
• Encryption: End-to-end encryption for all data transmission and storage
• UK Hosting: All data stored within UK borders on secure servers
• Access Controls: Strict access controls and audit trails
• Regular Audits: Independent security audits and penetration testing

We maintain the same security standards required by government departments and public sector organisations. for further information please see our Privacy Policy

Yes, Civicore is highly customisable to reflect your local area and specific needs:

• Local Information: Customised with your area's specific services and contacts
• Branding: Responses can include your personal or office branding
• Tone of Voice: Adjustable communication style to match your preferences
• Local Services: Integration with local council and service provider information
• Special Programs: Information about local initiatives and programs

Our team works with you during setup to ensure all responses are tailored to your constituency's unique characteristics and needs.

Comprehensive support is included with every Civicore subscription:

• Initial Setup: Full setup assistance and system configuration
• No Training: We take care of everything from start to finish
• Support: Drop us an email to support@civicore.co.uk and we respond to all requests within 24hrs.
• Regular Updates: System improvements and new features automatically included
• Performance Reports: Monthly reports on usage and constituent satisfaction
• Best Practices: Ongoing guidance on optimising your use of the system

Our dedicated support team understands the unique challenges of public service and provides specialised assistance for political offices.

Getting started with Civicore is simple and risk-free:

• Contact Us: Call 0333 339 0043, email info@civicore.co.uk or submit a request using the website Contact form
• Consultation: Brief consultation to understand your specific needs
• Setup: We handle all technical setup within 24-48 hours
• Training: Quick training session for you and your staff
• Go Live: Start receiving and responding to queries immediately

The Demo includes full functionality with no limitations, allowing you to experience the complete benefits of Civicore before making any commitment.

By default Apple and Android devices block links when WhatsApp messages are received from new or unknown numbers:

• Solution: Save the WhatsApp number as a new contact. The links will automatically become active

WhatsApp and Email responses are one-way communication. Please do not reply to messages generated by our AI agent.